Terms and Conditions

Credit card security

The security of your data is our outmost concern. Your credit card information is sent under a 128-bit encryption secure server environment (https//).

Payment Policy

Your credit card information is needed to hold and make your Paradores reservation. The credit card on record will be charged for the entire stay no earlier than 30 to 21 days prior to arrival, except for groups of 5 or more rooms which will be charged within 60 to 45 days prior to arrival.
Your travel voucher will be sent to you by email once the final payment has been successfully processed. Please note that we do not send a confirmation UNLESS the booking has been modified from its original version.
Your reservation is being made directly with the Paradores de Turismo Group in Madrid, Spain via

Cancellation Policy

All cancellations must be made per instructions sent in your invoice.
Once you accept the services and your credit card is debited the following fee applies:

  • Cancellations made up to five (5) business days prior to date of arrival will incur a 3% administrative fee.
  • Cancellations made within five (5) working days prior to date of arrival will incur a fee equal to the first night stay.
  • No refunds will be given for no show on date of arrival.
  • No refund applies to rooms booked at non-refundable rates (indicated at time of reservation)